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Use your POS-terminal properly and have happier employees

Use your POS-terminal properly and have happier employees

An efficient, user friendly and intuitively POS-terminal, customized to the restaurant industry, not only makes the customers happy, but also increases the well-being of the employees. The choice of the right POS-terminal contains various functions and integration options, all of which ensure an improved workflow for your employees.

With a strong and intuitive checkout solution, waiters, bartenders and chefs get the easiest working conditions, as the systems can be obtained with the right functions and integrations that give your employees an optimized workflow. This also gives your employees more time to look after the guests and provide the best possible service.

At the same time, we know from experience that the most important thing you can invest in is your employees. Happy employees stay employed for longer, and are much more likely to go the extra mile that the industry often requires.

Minimize the number of errors and improve your employees’ self-confidence

It’s annoying to make mistakes at work, even though it happens to everyone every now and then, but with a good POS-terminal, employee mistakes can be minimized.

Integrated payment terminal

There are several different types of payment terminals that can be connected to the POS-terminal. They all have their advantages and disadvantages and are designed to solve each task. If an integrated payment terminal is chosen, one of the biggest advantages is that the POS-terminal and the payment terminal talk to each other. So when payment is made at the POS-terminal, the amount is sent directly to the payment terminal, and the waiter does not have to manually enter the amount. It minimizes the risk of the waiter making a human error by entering an incorrect amount so that the guest pays too much or too little.

Handheld terminal and kitchen screen in interaction

The waiter can easily receive orders at the table, which are sent directly to the chef in the kitchen and the bartender in the bar either via a kitchen printer or a kitchen screen. This means that the waiters avoid double work by no longer having to take orders down at the table and then go up to the POS-terminal to enter the order again.

Therefore, the amount of double work for the server is significantly minimized, and at the same time it reduces the risk of making mistakes when entering, as the number of entries is halved.

In addition, a kitchen screen can be used instead of a traditional kitchen printer. When the order is received at the table, the order is sent directly to the kitchen screen, and there is therefore no longer the risk of lost orders as with the use of a traditional kitchen printer. At the same time, the chefs get a very good overview of the orders, and there is always control of what needs to be done among the kitchen staff.

Self service solutions

It is clear that the fewer touch points the waiters have, the less risk there is of making mistakes, other things being equal. With a QR self-service system, guests access the restaurant’s digital menu card by scanning a QR code with their own phone at the table. The guests then orders and pays by themselves. However, errors can still occur in ordering with the QR system, but then at least it is the guest himself who has made a mistake.

Automate tedious, manual processes and get more time for the fun stuff

A razor-sharp POS-terminal provides a number of opportunities to automate heavy manual processes – both via the checkout system, but also via strong integrations for the leading developers of supplementary restaurant management systems.

Integrated inventory management – avoid reporting out of stock to the customer

All waiters know the shame of having to inform the guest that the dish or drink that the customer wants has sold out. It is rarely received well or with great understanding. By setting up automatic inventory management via your POS-terminal, there will always be a good overview of what is in stock – or even more importantly; what is not in stock. As a bonus, you can set up a minimum stock for your raw materials and drinks and have the system send notifications when the minimum stock is reached for the item in question. So the crew manager always knows when it is time to order the item home. At the same time, many staff hours can be saved by not having to do status as often as before – and status is, as you know, not exactly the employees’ favorite task.

Integration for table booking system

As mentioned, a good POS-terminal has a number of strong integrations for supplementary systems, which the employees can benefit greatly from in their work processes. One of the most popular and useful are integrations with table booking systems such as DinnerBooking and easyTableBooking. Here can, for example, opening and closing of tables takes place across the checkout and booking system. This means that if there are walk-ins and their assigned table is opened on the POS-terminal, the table is made unavailable in the table booking system. Likewise, when the table is closed on the POS-terminal, it is automatically made available for online booking again.

This means that the staff are waving goodbye to telephone bookings and manual orders. Instead, they can spend time on core services such as good service and friendliness.

Integration to the roster system

The right checkout system can also be integrated into shift plan systems such as SameSystem, Planday or Tamigo. First of all, it saves a lot of time on administration for the employee who makes the roster plan, as the systems help to put the roster plan together much faster.

At the same time, the planning is made intelligent and is not based on gut feelings, as the roster planning system in the planning takes into account various parameters based on data from the POS-terminal, such as time-stamped revenue data. In addition, all employees benefit from an integration to the roster planning system, as they can easily, quickly and clearly change shifts internally.

Motivational measures

Motivated employees equal happy employees. Therefore, as a restaurateur, you should try to increase the motivation of your employees. There are many ways to motivate – both with and without the POS-terminal – but here are two concrete examples of what you can do.

Create internal competitions on campaigns

With the right checkout system, you can set up promotions on selected dishes or menus. This means that if you e.g. launches a ‘burger of the month’, you can see how the campaign performs. At the same time, you can see how many campaign burgers each employee has sold. It can of course be misused to bash underperforming employees in the head, but we think it is much better to use the function to hold internal competitions about which employee gets the most sales. This employee can then be rewarded with some kind of prize to increase the incentive to make an effort. Fortunately, most people think it’s fun, but pay attention to whether your employees feel under pressure. The initiative can also benefit your bottom line, as you have the opportunity to hold internal competitions on the dishes and drinks that have the biggest profit, but also on side dishes for increased additional sales.

Put e-learning to use and increase your employees’ self-confidence and security

Imagine being able to teach your employees at all times of the day – and even before new employees have their first shift. This becomes possible if you use e-learning. With an online learning tool, your physical employee training is supplemented and gives employees the opportunity to improve their skills in their jobs, even when they are not at work.

There is first of all the opportunity to train your employees in general things, for example ‘how to carry 5 plates at once’. But with the right POS-terminal, you are assured that the provider of the POS-terminal cooperates with an e-learning platform, so that there is also the opportunity to train your employees in the use of the POS-terminal and general operations. It contributes to your staff coming in more confident and well-prepared, and this is reflected in their performance and employee satisfaction – even already on the first shift.

Rounding off

It was a bit about how a good POS-terminal can help you have happy employees. We hope that it could provide good inspiration to improve employee happiness – and remember; happy employees make happy guests, and happy guests make happy employees.